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Enterprise 2.0 Solutions
Wizag
offers a range of Enterprise 2.0 solutions that help you promote
innovation, connect with your customers and turn the wisdom of your
employees and customers into profits.
Idea Management: Software Service to Promote and Accelerate Innovation
Your business need good ideas to stay innovative and competitive. Good ideas come from your employees and customers. Wizag's
Idea Management solution provides a powerful platform to make it easy for you to welcome and collect ideas from employees or customers, to rank and select the best ideas, and to track user contribution and ROI. The basic version (Idea Groups) is free. Please contact us for a complete list of the advanced features of the enterprise version.
Feedback and Idea Management (FIM): A hosted solution for managing, ranking and selecting ideas from employees or customers
(See a demo, basic version).
- Collaborative filtering and brainstorming: Users
contribute, discuss and collectively decide the ranking of ideas
- Access control for each idea and each group
- Tools for idea selection by management and
tracking contributions of each user
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Two-way conversations between product teams and customers or management and employees
- Have your customers rank collectively what features they want the most or what bugs them the most
- Artificial intelligence processing to automatically discover emerging topics, connections and trends and bring them to your attention quickly
You can use the free version by starting a private or public Idea Group. In your Idea Group, you can collect, discover and rank feedback ideas using artificial intelligence algorithms and wisdom of the crowd.
User Communities: A hosted user community
for topic- or group- specific information sharing
- Collaborative filtering: Users contribute,
discuss and collectively decide the ranking of contents.
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Access Control: A user can decide which groups
with which to share each submission.
- Rank user contributed contents based on the content, the contributing user's reputation, the community's collective opinion and attention, and correlation with other contents.
- Identify users' collective attention so that you can tune to attract their attention.
- Help users express and network on your website and build reputation so that they will come back and stay longer.
Our hosted solutions are secure, cross platform and without requiring installation on your servers. The solutions can be customized to your site’s look and feel, and can add or remove functions to meet your specific needs. We guarantee a 24-hour response time to customer support questions.
Group Decision Support: A hosted
solution to support group decision making through "Wisdom of the Crowd" style
side-by-side comparisons of alternatives. Stakeholders contribute to the
comparison by determining what evaluation criteria to use, the importance of
each criterion, and the rating of each choice on each criterion. Users can also
add information and participate in discussions. (See a demo, basic version).
Auto-tagging and Related Contents Discovery:
The enterprise version of our
Auto-tagging and
Discovery Widget and Service is an advanced content management tool for both
intranets and customer-facing web sites. It automatically organizes your
contents using tags that have consistent meaning and are statistically
significant across all your contents and platforms, and help users discover and
find related contents. No more inconsistent manual tagging. The Enterprise
version also support hierarchical or structural tagging, i.e., tags with an
ontological hierarchy, for example, the tag "wireless network" is a sub-category
of the tag "computer networks."
How does Wizag's solution for Feedback and Idea Management work?
- One place for your customers or employees to participate and contribute and have a two-way conversation with you
- Your users submit suggestions, requests, ideas for improvement, new product ideas, or any other inputs your site is built for
- Other users vote to decide collectively which submissions should move up and which should move down, and have a discussion around a submission
- Users and contents can be organized into predefined topic groups or topic groups self-managed by users
- Artificial intelligence algorithms rank the feedback or ideas based on users' votes and collective attention, users' expertise areas, contents and semantic relations with other feedback or ideas
- Natural language processing organizes the contents into topics and related clusters
- Your product team, management team or customer service team can engage the user community in a two-way conversation and get instant feedback to your responses or proposed product features
- Artificial intelligence algorithms automatically discover emerging topics, connections and trends and bring them to your attention when they are still at an early stage so that you can respond quickly
Please contact us for a quote for enterprise services.
How can the Wizag FIM solution help you grow your business?
The surest way to grow revenue is to bring out features, products or services that are in high demand by a large number of customers. Wizag’s FIM solution provides you a powerful platform to make it easy for your customers to tell you collectively what they want the most. Find out quickly and inexpensively your customers most popular and most urgent demands so you can decide what to do to maximally increase your sales and profit.
Letting your customers and employees be active participants in your business can help you achieve sustained growth. But when you receive thousands or hundreds of thousands of feedback, feature or service requests, or new ideas from customers or employees, what are you going to do? It will take many man-hours to sort them through and identify the important ones. Moreover, employees doing the selection use their own subjective judgment in the selection, which may deviate from what the customers collectively consider as important.
Wizag’s FIM solution let the customers or the employees collectively filter out what is important and what is not. You get an accurate reading of their collective wisdom without additional cost.
More importantly, the FIM solution makes customers part of your product innovation process and employees part of your business innovation process. This gives them a strong sense of ownership and connection with the product and the company, and helps cultivate customer loyalty and employee loyalty. Customers are more likely to buy and recommend products or service that they help create.
The FIM solution will also bring more new customers to you without additional cost. When your customers submit and discuss issues and features they care about, they create many pages of contents on these issues and features under your website. If your existing customers care about these issues and features, you future customers are likely to care about them as well. So when users search on the Internet about these issues and features, the user contents in FIM are likely to show up with high ranking in search engine results. That will bring new customers to you.
How can Wizag's FIM solution help you cut costs?
Wizag’s FIM solution can save you cost in four ways.
Cut marketing cost: In the past, companies use focus groups and user group meetings to solicit user feedback and have a two-way conversation with users. These groups are costly and the participation is limited, thus can be biased. Wizag’s FIM solution lets you maintain a continuously active conversation to accept, manage and filter customer feedback and ideas. Customers anywhere in the world can participate without additional cost to you.
Cut support cost: When customers participate in this community, actively share problems and exchange solutions, they can help each other solve problems. This reduces support cost to you. Traditionally, user forums have played this role. The FIM solution is more powerful than user forums because it is better organized, better prioritized, better filtered, and gives users more ways to participate and network.
Cut opportunity cost: Artificial intelligence algorithms in the FIM solution automatically discovers emerging topics, connections and trends and bring them to your attention when they are still at an early stage so that you can respond quickly. It reduces payroll cost because you do not need to have many employees wading through the large number of customer feedback but still can keep a close tap on customers’ issues. It further saves you cost by responding to problems or opportunities sooner so that you can act in time before a problem becomes a disaster or an opportunity is lost.
Cut advertising cost: Having an active user community will create many user generated contents on the issues they care, which will help increase your search engine ranking. A higher search engine ranking means lower advertising cost and more customers finding your site through search engine.
Please contact us for a quote for enterprise services. |